DA Languages: Audio Induction Transcript DA Languages provides interpreting and translation services for the NHS, local councils, courts, police and...
17 downloads
27 Views
364KB Size
DA Languages: Audio Induction Transcript
DA Languages provides interpreting and translation services for the NHS, local councils, courts, police and solicitors nationally.
You will be contacted by telephone or text by our bookings team when an appropriate assignment comes up in your language and location.
Please only accept the jobs that you are sure you can attend.
You are free to turn down any job you are not available for.
Once you have accepted the job we will confirm it back to you by text, and then a job sheet will be emailed to you.
The job sheet has all the details of the assignment including your name, date, time, place of attendance and the language you are going to interpret in.
Please check you spam and junk boxes, as sometimes the email may end up there. If you have not received the job sheet by 5.30pm the day before your assignment, please inform us and we will email it to you again.
Please print the job sheet and take it with you when you go to the appointment.
The dress code for all assignments is smart. Do not take any members of your family or any children with you to the assignment.
You will need to be at the venue 15mins before the assignment is due to start.
If you think you are going to be late please inform us immediately in order for us to inform our client.
Please take your interpreter id badge with you to all assignments. If you have not yet received your id badge, please take you passport or driving licence as proof of identity.
At the venue go to the receptionist and introduce yourself as an interpreter, so that the client knows you have arrived.
While you are in the waiting area, leave your mobile on if it is possible in case we need to contact you with any last minute venue changes.
Before you go into the assignment, please turn your phone off.
When you enter the assignment room, please introduce yourself to the patient or client in the language you are interpreting in, and to the doctor or social worker in English. For example; ‘My name is Helen, I am your Latvian interpreter’ said in both English and Latvian.
During interpretation everything must remain confidential. You must not talk about the session to anyone, not even a member of your family, friends or any one in your community.
During the interpretation you should remain impartial. If there is a problem between the member of the staff and their client you must stay out of it. You should not give your opinion or advice- remember your job is to interpret only.
If there is any terminology that you don’t understand, you can ask the client to explain it to you.
If you feel you have missed anything , please ask the client to repeat it again. If the client is speaking too fast, please ask them to speak slowly.
There are only two times that you are allowed give your own opinion during an interpreting assignment.
1. Child protection policy; if you are interpreting for a child and you believe the child has been abused in any shape or form, physically or mentally, you need to inform the officer in private immediately and contact our office so we can record this as a possibility of abuse. 2. Vulnerable adult protection policy; if you are interpreting for an adult who cannot make decisions for themselves due to a mental disability and you believe that the person has been abused in any shape or form, mentally or physically by anyone, even a member of their own family, you need to inform the officer in private immediately and also contact our office so we can record this as a possibility of abuse.
When there is child around during interpretation do not touch or hold the child, and do not offer them any drinks or sweets. This is a part of our child protection policy.
Sometimes we may book you for a home visit, to see the social services or health visitor at their client’s home. The procedure is exactly the same. You will be provided with all the information about the job on your job sheet. You need to go to the venue and wait outside the house for the officer to arrive. If the office does not arrive, please let us know so that we can contact them. If you leave the venue without informing us we will not be able to pay you.
When the officer arrives, you must go into the house with the officer and when the job is completed you must come out of the house with the officer. You must never stay behind in the house without the officer, this is a serious misconduct.
When the job is completed you must give your job sheet to the officer to write your start and finish time on. The officer also needs to sign the job sheet and give it back to you, and there is a box at the bottom of the job sheet for you to sign and confirm that the information on the job sheet is correct.
You will then need to send the job sheet back to us in order to receive your payment.
You can send the job sheet back to us by email, fax or post. If you are going to post the job sheet, please keep a copy for your records in the case it gets lost in the post.
All the information on where to send the job sheet can be found on the job sheet itself.
We expect to receive the job sheet within 24 hrs after completing the job.
If you have to cancel your job, you need to inform us at least 24hrs in advance. You can call the office to cancel it. Our office is open from Monday to Friday 9.00am to 5:30pm. When the office is closed, you can call us on the out of hours office number to inform us about the cancellation or any other problems that you may have. i.e.; if you have not received the job sheet. The out of hours contact number is 07919 157 626. This number can be found on your jobsheet.
If you cancel your job with less than 24 hrs notice, there will be £40 penalty charge. If you don’t attend the job, and do not inform us in advance, there will be £40 penalty charge. Please note these charges are in place that so that you give us enough notice in order to replace you with another interpreter.
Please remember, you need to be polite and professional at all the times during an assignment. Do not raise your voice or shout at any time.
If the client or patient is being rude to you please do not answer back. You must inform a member of staff and let them handle the situation.
Please remember that if the patient or client does not show up, you must still always get your job sheet signed, as you are still entitled to payment.
Should you change your contact number, address or bank account details please inform us by email so that we can update your details on our system. We provide services across the UK, and if you move house we may be able to provide you with work in other cities.
Thank you for taking the time to listen to this audio induction; one of our representatives will call you in due course to speak to you in case you have any questions.
