Week Start Date 20/09/2010 Week End Date 24/09/2010 Customer Name Total Claims CH ORDER 32 Anglia Regional Co-op Society Ltd 1 REJECTED 4 BHS Ltd 2 CA...
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Weekly Service Summary - By Claims per Week Adriana Week Start Date Week End Date
Customer Name
20/09/2010 24/09/2010
Total Claims
CH ORDER
32
Anglia Regional Co-op Society Ltd
1
REJECTED
4
BHS Ltd
2
CA
0
STOCK
0
DFS Trading Limited T/as DFS
186
Harveys Furnishings
9
J W Carpenter Ltd (T/A Cargo)
2
Reid Furniture - a division of Homestyle Operations Ltd
2
Cousins Furniture Superstore
1
Harding & Son Ltd t/a Fairway Furniture Mac Donalds (York) Ltd Stone Dam Mills Ltd Grand Total
No of Claims Customer Name BHS Ltd BHS Ltd Total Cousins Furniture Superstore Cousins Furniture Superstore Total DFS Trading Limited T/as DFS
1 1 1 206
Claim No 0000047899 0000047973
PORDNMBR 77/3963 100179347
Date_Delivered 15/07/2010 (blank)
CAUSECDE FAULTY PRT HOLES
Description POR, FEET HAVE SPLIT POR Dust cloth torn
0000048070
35234
03/09/2010
FAB FAULT
HIL, FABRIC LOOKS THREADBARE IN PLACES
0000047797 0000047799 0000047800 0000047802 0000047803 0000047804 0000047805 0000047806 0000047807 0000047808 0000047809 0000047810 0000047811 0000047812 0000047813 0000047814 0000047815 0000047816 0000047817 0000047818 0000047819 0000047820 0000047821 0000047823 0000047824 0000047825 0000047827 0000047828 0000047829 0000047830 0000047831 0000047832 0000047833 0000047834 0000047835 0000047836 0000047837 0000047838 0000047839 0000047840 0000047841 0000047842 0000047843 0000047844 0000047845 0000047846 0000047847 0000047848 0000047849 0000047850 0000047851 0000047852 0000047853 0000047854 0000047855 0000047856 0000047857 0000047858 0000047859 0000047860 0000047861 0000047862 0000047865 0000047866 0000047867 0000047868 0000047869 0000047870 0000047871 0000047873 0000047874 0000047875 0000047876 0000047877 0000047878 0000047879 0000047880 0000047881 0000047882 0000047883 0000047884 0000047885 0000047886 0000047887 0000047888 0000047889 0000047890 0000047891 0000047892 0000047893 0000047894 0000047895 0000047896 0000047897 0000047901 0000047902 0000047903 0000047904 0000047905 0000047906 0000047907 0000047908 0000047909 0000047910 0000047911 0000047912 0000047913 0000047914 0000047915 0000047916 0000047917 0000047918 0000047919 0000047920 0000047921 0000047922 0000047923 0000047924 0000047925 0000047926 0000047927 0000047928
74188594601 3232A247501 28h00004273 45b00004231 3838ZA86401 1919ZD00901 70705365901 1010C144701 1313d371301 3939N111801 6969zb87001 64646265501 64646209301 6262a571101 5454E054501 5321i071601 30309962601 3662A785901 4040A242801 5050F308201 5100q502101 5151ZB05701 5151C592001 5454E188701 5454E188701 5454ZB60501 6000M162301 5454E217301 6041F808201 6002H166001 6060ZA91101 6100Q074101 6100Q234701 6161F080101 6100Q259601 6161F100701 6161E906401 1415G572301 6161E888701 6161F100802 6161F113001 3232A214101 17177244701 0504zb10401 7100M900401 7100M900401 7969a401001 6161E040801 6523e443001 4242B657901 4100Q358901 1616C178201 3636za98705 3739N216101 31318481102 3030B518901 6161E890603 0808n377601 0404I406401 4141ZB12301 3737j965601 3939N267501 3131A604901 3500q697701 3600Q682801 3500Q947901 2700Q994001 5000R124201 1400R143501 2300R167301 0171A714901 0101J426001 0202H130701 17178130801 2525H609201 3300H384101 4646ZB10001 5151za41901 5151C590601 5151C592401 5151C618301 51763450001 5151C567001 5151C620301 5151C620301 5151C621601 5147A524201 5151C606701 5321I400201 53H00003088 53705339701 68685263801 6969ZC26701 7508N133701 3939zb49801 6262zc15001 4949d814301 4545f187701 4444b216801 40409720101 2222h146501 31318880001 3000h377901 2444ZB48201 1545F833401 1313za18601 4444B402801 0404I324101 6060ZB06801 5852a890301 59598719401 5554E915901 0202G040001 0808N468301 1616ZA91101 3500K129001 2626A146101 3333G733001 3333za25901 3535B269501 3900Q121501 4444ZB32201
25/09/2008 16/09/2010 12/05/2010 (blank) (blank) (blank) 15/09/2010 17/09/2010 08/09/2010 09/08/2010 30/07/2010 15/09/2010 09/09/2010 21/05/2010 19/10/2009 27/11/2009 15/6/2009 (blank) 14/09/2010 31/07/2010 14/09/2010 14/09/2010 14/09/2010 10/02/2010 10/02/2010 09/09/2010 16/09/2010 (blank) 16/09/2010 16/09/2010 16/09/2010 16/09/2010 16/09/2010 16/09/2010 16/09/2010 16/09/2010 16/09/2010 20/09/2010 (blank) 16/09/2010 16/09/2010 15/09/2010 11/03/2010 12/07/2010 23/06/2010 23/06/2010 01/06/2010 (blank) 21/07/2010 10/07/2009 15/09/2010 15/09/2010 (blank) 02/09/2010 21/4/2009 14/09/2010 05/07/2010 12/07/2010 14/09/2010 08/09/2010 (blank) 20/09/2010 (blank) (blank) (blank) (blank) (blank) (blank) (blank) (blank) 17/05/2010 20/01/2010 (blank) 08/09/2010 12/03/2010 26/10/2009 14/05/2010 09/04/2010 14/09/2010 14/09/2010 17/09/2010 17/09/2010 17/09/2010 17/09/2010 17/09/2010 17/09/2010 17/09/2010 17/09/2010 26/04/2010 14/10/2009 (blank) 26/08/2010 03/09/2010 09/04/2010 13/07/2010 17/09/2010 17/09/2010 14/12/2009 24/02/2010 25/02/2010 26/11/2009 26/11/2009 (blank) 16/09/2010 29/07/2010 05/03/2010 08/07/2010 14/09/2010 (blank) 20/09/2010 (blank) 13/09/2010 22/12/2009 20/09/2010 15/09/2010 15/02/2010 02/08/2010 (blank) 03/03/2010 26/04/2010 07/09/2010 02/09/2010
WNG-COLOUR FAULTY PRT CH ORDER CH ORDER CH ORDER WRG COLOUR WNG-COLOUR SEWING MISS WRG COLOUR MISS MISS FILLING FAULTY ZIP CH ORDER SEWING REJECTED SEWING CONSTRUCT MARKS SEWING MARKS CH ORDER CH ORDER MARKS MARKS SEWING MARKS MARKS SEWING SEWING SEWING SEWING MARKS CONSTRUCT SEWING WRG PART SEWING HOLES MARKS WRG PART CH ORDER CH ORDER CH ORDER CH ORDER FAULTY ZIP CONSTRUCT FILLING FILLING MISS REJECTED CH ORDER HOLES FAULTY PRT WNG-COLOUR CH ORDER WRG COLOUR WRG COLOUR WNG-COLOUR MISS WRG COLOUR CH ORDER CH ORDER CH ORDER CH ORDER CH ORDER CH ORDER CH ORDER CH ORDER CONSTRUCT SEWING MARKS CONSTRUCT SEWING FAULTY ZIP FILLING CONSTRUCT SEWING SEWING MARKS SEWING MARKS MARKS MARKS SEWING MARKS SEWING CONSTRUCT CONSTRUCT CONSTRUCT SEWING CONSTRUCT CONSTRUCT MISS FAULTY PRT SEWING CH ORDER FAULTY ZIP FAULTY ZIP CH ORDER CH ORDER CH ORDER WRG PART SEWING CH ORDER WRG COLOUR WRG PART CH ORDER WRG COLOUR SEWING MARKS CONSTRUCT HOLES FAULTY ZIP FAULTY ZIP FAB FAULT HOLES FAULTY ZIP CONSTRUCT CONSTRUCT FAULTY ZIP
ROS, WRONG COLOUR COVERS NEO, back plastic feet damaged STR, CHARGEABLE ORDER COB, CHARGEABLE ORDER LYR, CHARGEABLE ORDER ROS, WRONG COLOUR COVERS MAZE, WRONG COLOUR FEET QUA, COVERS HAVE SPLIT DEE, MISSING BOLTS NEO, wrong shade MAZE, MISSING PARTS SCE, MISSING FEET CEL, seat inner have gone flat KER, ZIP ON CUSHION HAS BROKEN ADR, COLOUR IS COMING OFF ADR Labour to resew split seam DEE Debit raised in error MAZ Labour to remove loose threads SCE Labour to staple down moving armcard ROS Labour to remove dirty marks DEE Labour to remove loose threads MAZ Labour to remove dirty marks ADR Faulty Buffalonia ADR Faulty Buffalonia ROS Labour to remove marks QUA Labour to remove dirty marks TEM Labour to resew back seam on 3str MAZ Labour to remove marks ROS Labour to remove marks MAZ Labour to resew loose stitching ROS Labour to remove loose threads LYR Labour to remove loose threads SCE Labour to remove loose threads DEE Labour to remove dirty marks QUA Labour to tighten chair as back loose NEO Labour to remove loose threads MAZ, WRONG ITEM DELIVERED NEO Labour to remove loose threads SCE Labour to repair hole in dust cloth ROS Labour to remove dirty marks LYR, MIDDLE FOOT TOO TALL CAR, DYE TRANSFER OF PLUM CUSHIONS FLA, WRONG COLOUR QUA Red dye is bleeding QUA Red dye bleeding CAR, BROEKN ZOPS ADR Labour to repair armboard NEO, ARM PADS LOOSING FEATHERS SOL,SEAT CUSHION HAVE GONE FLAT ROS, MISSING FEET FLA Debit for late delivery ROS, chargeable roder QUA Labour to hide small home in back CAM, BED MECHANIZM HAS GONE RUSTY LYR, WRONG COLOUR FEET FLA Viper colour coming off GRE, WRONG COLOUR CUSHION MAZ, WRONG COLOUR FEET DEE, WRONG COLOUR FEET SCE, missing arm pads QUA, WRONG COLOUR FOOTSTOOL MAZ Scatters not ready to despatch with sofa MAZ Scatters were not ready to despatch with sofa MAZ Scatters were not ready to go with sofa MAZ Scatters were not ready to be sent with sofa MAZ Scatters were not ready to be sent with sofa MAZ Scatters were not ready to be sent with sofa MAZ Scatters were not ready to be sent with sofas MAZ Scatters were not ready to be sent with sofas QUA Labour to refix bottom rail on 4str NOL Labour to resew open seams LYR Labour to remove marks MAZ Labour to fit new foot as cross threaded ADR Labour to resew split seams KER Labour to repair broken zip CEL Labour to add extra fibre to inners CAR Labour to replai broken back rail QUA Labour to remove loose threads DEE Labour to remove loose threads MAZ Labour to remove dirty marks DEE Labour to remove loose threads ROS Labour to remove dirty marks ROS Labour to remove dirty marks ROS Labour to remove dirty marks DEE Labour to remove loose threads SCE Labour to remove dirty marks from sofa QUA Labour to remove loose threads QUA Labour to refit broken rail on 4str TEM Labour to refit feet as very loose LYR Labour to refit ferrals as fitted wrong DEE Labour to resew arm zip as loose stitching QUA Labour to refit castor block as broken NOL Labour to stop 2str creaking QUA, MISSING BRACKET ROS, FEET CRACKED SCE, HOLE IN THE BACK OF SOFA FLA, fr is flaking off CAR broken zip CAR, BROKEN ZIP INS, FR IS FLAKING OFF INS, FR IS FLAKING OFF INS, FR IS FLAKING OFF LYR, WRONG BACKS COB, FEATHER IS COMING THROUGH, SPLIT STITCHING INS, FR IS FLAKING OFF QUA, WRONG COLOUR COVER NEO , WRONG ARM CUSHIONS INS, CHARGEABLE ORDER DEE, WRONG COLOUR COB labour re resew split seam on 2str LYR Labour to remove marks INS Labour to repair broken armboard on chair SCE Labour to repair small hole in back CAR Labour to fit new zip ROS, ZIP BROEKN ON BACK CUSHION NEO Labour to push thru slubs on cushions LYR Labour to repair hole in front border NOL Labour to replace another zip QUA Labour to fit new rails as feet twisted QUA Labour to refit rails on 4str LYR Labour to refit broken zip
Total 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Weekly Service Summary - By Claims per Week Adriana Week Start Date Week End Date
Customer Name
20/09/2010 24/09/2010
Total Claims
CH ORDER
32
Anglia Regional Co-op Society Ltd
1
REJECTED
4
BHS Ltd
2
CA
0
STOCK
0
DFS Trading Limited T/as DFS
186
Harveys Furnishings
9
J W Carpenter Ltd (T/A Cargo)
2
Reid Furniture - a division of Homestyle Operations Ltd
2
Cousins Furniture Superstore
1
Harding & Son Ltd t/a Fairway Furniture Mac Donalds (York) Ltd Stone Dam Mills Ltd Grand Total
No of Claims Customer Name DFS Trading Limited T/as DFS
DFS Trading Limited T/as DFS Total Harveys Furnishings
Harveys Furnishings Total Harding & Son Ltd t/a Fairway Furniture Harding & Son Ltd t/a Fairway Furniture Total Reid Furniture - a division of Homestyle Operations Ltd Reid Furniture - a division of Homestyle Operations Ltd Total (blank) (blank) Total Anglia Regional Co-op Society Ltd Anglia Regional Co-op Society Ltd Total J W Carpenter Ltd (T/A Cargo) J W Carpenter Ltd (T/A Cargo) Total Mac Donalds (York) Ltd Mac Donalds (York) Ltd Total Stone Dam Mills Ltd Stone Dam Mills Ltd Total Grand Total
1 1 1 206
Claim No 0000047929 0000047930 0000047931 0000047932 0000047933 0000047934 0000047935 0000047936 0000047937 0000047945 0000047946 0000047947 0000047948 0000047949 0000047950 0000047951 0000047952 0000047953 0000047954 0000047955 0000047956 0000047957 0000047958 0000047959 0000047960 0000047961 0000047962 0000047963 0000047964 0000047965 0000047966 0000047967 0000047968 0000047969 0000047970 0000047971 0000047972 0000047976 0000047977 0000047978 0000047979 0000047980 0000047981 0000047982 0000047983 0000047984 0000047985 0000047987 0000047988 0000047989 0000047991 0000047993 0000047994 0000047995 0000047996 0000047997 0000047998 0000047999 0000048000 0000048001 0000048002 0000048003 0000048004 0000048005
PORDNMBR 47478353501 4842D532901 57578071101 5858A130201 4652A761301 6346H793401 74744032601 7510C114901 3333g002101 2222I054801 2828D392201 70704481801 57578330101 3500I355701 5000O013501 3636E948601 3939N174801 4900Q350001 4515ZB04101 4949D183201 55559576201 4545f665301 5050E157901 59598660401 3937J935401 60603867901 6500G347101 72725437201 7508N466201 1919ZC15901 75754165901 75754172301 75754172701 7500Q632801 75754169401 5151ZA18601 72762056601 64646093701 0316B311601 0465A574401 0565A543601 0808N449901 1115g483101 05h00004262 31318182901 5555c789901 3131a059701 3333G756401 3535ZB26601 3642D138401 4141F683501 4141F216601 4444B541701 2929za93301 7508N466201 4900Q315601 4949D817901 7300Q824201 5555C075501 5959ZA40701 4444b630301 3838B304901 32329025902 2808za35501
Date_Delivered 17/11/2009 10/09/2010 01/02/2010 29/01/2010 (blank) 24/06/2010 22/04/2010 23/08/2010 5/11/2009 17/12/2009 10/09/2010 12/03/2010 10/09/2010 19/11/2009 09/07/2010 15/09/2010 (blank) 17/09/2010 08/09/2010 11/02/2010 16/09/2008 28/05/2010 19/5/2009 09/08/2010 21/09/2010 01/02/2008 21/09/2009 10/09/2010 20/09/2010 07/09/2010 20/09/2010 20/09/2010 20/09/2010 20/09/2010 20/09/2010 (blank) 04/12/2009 06/05/2010 26/03/2010 15/06/2010 20/05/2010 31/08/2010 07/09/2010 07/05/2010 24/02/2009 19/08/2010 02/02/2010 16/09/2010 09/09/2010 19/02/2010 23/08/2010 19/02/2010 19/08/2010 (blank) 20/09/2010 14/09/2010 17/09/2010 17/09/2010 09/12/2009 21/05/2010 20/09/2010 17/09/2010 12/12/2009 09/04/2010
CAUSECDE CH ORDER HOLES FAULTY ZIP SPRINGS HOLES SEWING FILLING CONSTRUCT CH ORDER FILLING FILLING CH ORDER CH ORDER SEWING FAULTY ZIP MARKS MARKS CONSTRUCT CONSTRUCT FILLING CONSTRUCT FILLING FILLING FILLING WRG COLOUR REJECTED UPHOLSTER CONSTRUCT MARKS MARKS MARKS CONSTRUCT MARKS SEWING MARKS SEWING CH ORDER FILLING UPHOLSTER SEWING CONSTRUCT CONSTRUCT FAULTY ZIP MISS CONSTRUCT WNG-COLOUR FAULTY ZIP MARKS SEWING FAULTY ZIP CONSTRUCT FAULTY ZIP CONSTRUCT CH ORDER FAULTY PRT CONSTRUCT REJECTED FAB FAULT FILLING CONSTRUCT MISS CONSTRUCT SEWING SEWING
Description INS FR coming off QUA Labour to refit interior & fit dust cloth CAR Cust rejected goods as zips keeps failing NOL Labour to repair back spring that had come off FLA Labour to fit new platform section FLA Labour to resew split cushion seam QUA Labour to add foam as dipping SCE Labour to replace arm card on 3str ADR, COLOUR IF COMING OFF HEI Labour to add extra fibre to inners DEE Labour to remove staples & add extra fibre INS, FR IS COMING OFF CEL, MARKS IN FABRIC HEI Labour to resew seat cushion cover CEL, BROKEN ZIP ON ONE CUSHION MAZ Labour to remove marks SCE Labour to remove marks SCE, BROKEN FOOT QUA Labour to replace ferrals as faulty CAR Labour to adjust filling as flat SPA Labour to replace stretcher rail CEL, SPLIT INTERIORS ADR Labour to add extra filling NEO Labour to rectify fat inners LYR, WRONG COLOUR ACCENT SPA Debit raised in error ADR Labour to repair torn seat lining MAZ Labour to stop back board popping ROS Labour to clean off dirty marks LYR, THERE IS MARKS ON THE BACK MAZ Labour to remove pressure marks DEE Labour to replace broken hinge on stool MAZ Labour to remove dirty marks MAZ Labour to remove loose threads MAZ Labour to remove marks KER Labour to resew zips INS, FR IS FLAKING CEL Labour to add extra fibre to inners as flat ADR Labour to refit seat platform CEL Labour to refit broken zip QUA Labour to straigten twisted rail QUA Labour to stop chair wobbling NEO Labour to repair broken zip NEO, missing back foot for chop floor VIE Labour to replace centre strut as broken LYR, WRONG COLOUR KER Labour to repair broken zip MAZ Labour to remove dirty marks QUA Labour to resew loose stitching NOL Labour to replace broken zip DEE Labour to repair 4 str frame CAR Labour to repair broken zip CEL Labour to repair fron and back rails on sofa CEL, CHARGEABLE ORDER ROS, DUST CLOTH DAMAGED SCE Labour to refit ferral ROS Debit rejected SCE, FOOT HAS BROKEN INS Labour to replace dacron on 3str CEL Labour to replace loose castor block MAZ, MISSING ARM PADS MAZ, STOOL HAS SPLIT TEM, STOOL COVER HAS SPLIT ON SEAMS ADR, SEAT PLATFORM IS FRAYING
0000047792 0000047793 0000047794 0000047795 0000047796 0000047798 0000047822 0000047900 0000048068
76909979/U 76470468/U 76691702/U 73511877/u 76460963/u 76690467/u 76691524/u 77272921/u 76471836/u
(blank) 18/09/2009 24/06/2010 01/06/2010 (blank) 9/11/2009 17/05/2010 14/09/2009 24/06/2010
SEWING FAULTY ZIP CONSTRUCT CONSTRUCT WRG PART CH ORDER FAULTY ZIP FAULTY PRT FAULTY PRT
AMB, SEAT CUSHION FARYING AMB, Zips do not fit CAL,sofabed making creaking when sat on ROY, scuff marks ROY,feet screws are to small for the ferrels. AMB, COLLECT FOR CREDIT CAL, ZIP BROKEN ON SEAT CUSHION. TRE, CUST ADV FEET HAVE COLLAPSED ON 3 SEATER. CAL, hinges have broken
0000047992
40402611901
20/09/2010
ECO
SER, DENT AT THE BACK - TBA
0000047939 0000047940
stock order 05a72399
(blank) 02/06/2010
CH ORDER FAULTY PRT
VIS, RIO, SAN, CHARGEABLE STOCK ORDER IDA, bed action wont close, broken zip on back cushion
(blank)
(blank)
(blank)
(blank)
(blank)
0000047990
s558129030
05/08/2010
FAULTY ZIP
ORL, ZIP HAS BROKEN ON SEAT CUSHION
0000047943 0000047975
8920/070832 9848/078320
06/07/2009 11/09/2009
CONSTRUCT
SLO, glide borken on sofa OAS - debit for repair
0000047863
116556
07/05/2010
FILLING
HIL, SEAT CUSHIONS HAVE GONE VERY FLAT
0000047944
002228a
22/10/2009
ECO
HIL, SEAT CUSHIONS HAVE GONE FLAT
Total 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 186 1 1 1 1 1 1 1 1 1 9 1 1 1 1 2
1 1 1 1 2 1 1 1 1 206
