UW Sometimes and Aspiring Supervisor Series Spring 2013 - Week 1 1 AGENDA 1. Qualities You Value in Work Relationships 2. Match Supervisor Strategies ...
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UW Sometimes and Aspiring Supervisor Series Spring 2013 - Week 1
Theme #1: Skills for Flexibility and Engagement
Being a Flexible Supervisor Supervision depends on the situation and what our staff NEED from us.
Different Strokes For Different Folks
AGENDA 1. Qualities You Value in Work Relationships 2. Match Supervisor Strategies to Staff Needs
Reading: Pace, A. (2013, January). The Importance of Being Known. T& D, 67, (1), 24. American Society of Training and Development References: Blanchard, K., Zigarmi, P., Zigarmi, D. (1985). Leadership and the One Minute Manager. New York: William Morrow and Company. Rosenberg, M. (2003). Nonviolent Communication: A Language of Life. Encinitas, CA: PuddleDancer Press.
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UW Sometimes and Aspiring Supervisor Series Spring 2013 - Week 1
1. Qualities You Value in Work Relationships In the large group, what are the qualities that you value in work relationships?
Qualities
vs. Qualities
Definition of Feelings
Thoughts
Universal human emotions (‘heart instead of head’).
“I feel bullied.”
“I feel scared.”
How do I distinguish thoughts from feelings?
Can a person feel bullied or manipulated alone on a remote island?
Can a person feel scared or furious alone on a remote island?
Definition of Needs Universal human qualities.
Strategies
vs.
I need iPhone. You need Android phone.
Feelings
Needs Connection, Beauty, Easy (use) Connection, Efficiency, Easy (contract)
Adapted from Rosenberg, M. (2003). Nonviolent Communication: A Language of Life. Encinitas, CA: PuddleDancer Press.
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UW Sometimes and Aspiring Supervisor Series Spring 2013 - Week 1
2. Match Supervisor Strategies to Staff Needs
Staff Competence
0
1
2
3
4
Unaware
Beginner
Frustrated Learner
Competent Team Player
Independent Performer
Don’t know level of competence o Not conscious o
Definitions
o o
Incompetent Conscious or thinking about learning task
Varying level of competence o Still conscious of learning task o
o o
Competent Varying levels of consciousness about task
Competent to teach others o Perform unconsciously (auto pilot) o
Supervisor
Create a chart like the one below on your flipchart. Use the Yellow and Red cards to fill in the boxes. Staff Competence
Unaware
Beginner
Frustrated Learner
Competent Team Player
Independent Performer
frustrated
Staff may be feeling…
support
Because he or she needs…
Adapted from: Leadership and the One Minute Manager, K Blanchard and Nonviolent Communication: A Language of Life, M. Rosenberg.
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UW Sometimes and Aspiring Supervisor Series Spring 2013 - Week 1
2. Match Supervisor Strategies to Staff Needs – continued
Staff Competence
0
1
2
3
4
Unaware
Beginner
Frustrated Learner
Competent Team Player
Independent Performer
Don’t know competence o Not conscious or thinking o
Definitions
Supervisor Role
o o
Incompetent Conscious or thinking about learning task
Observe Low Direction Low Support
Varying level of o Competent competence o Varying levels of o Still conscious of consciousness learning task about the task
Train High Direction Low Support
Competent to teach others o Perform unconsciously (auto pilot)
o
o
Engage / Collaborate
Coach High Direction High Support
Delegate Low Direction Low Support
Low Direction High Support
Individually, read the box below. Circle or underline important what you are already doing well.
Supervisor Strategies Observe
Train
Coach
Collaborate
Delegate
Encourages & supports progress Continues to direct & supervise tasks Explains decisions & asks for suggestions Final decision making remains with supervisor Provides recognition
Shares responsibility for goal setting & decisions Continues encouragement of staff effort Facilitates problem solving Daily decision making shifts to employee Provides recognition
Turns over decision making to staff Employee sets goals with supervisor‘s approval & reports progress Discusses resolution of issues together Provides occasional recognition
Points out behaviors No judgment “I noticed…” Look for change
Provides clear directions Tells staff what, how, when & where to do specific tasks Closely watches while employee completes task Initiates problem solving & decision making Provides rewards
Individually, indicate which skills you would like to improve in the next eight weeks.
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UW Sometimes and Aspiring Supervisor Series Spring 2013 - Week 1
2. Match Supervisor Strategies to Staff Needs – continued Staff
Unaware
Competence
Don’t know competence o Not conscious o
Definitions
Supervisor Role
o o
Observe Low Direction Low Support
Frustrated Learner
Beginner Incompetent Conscious or thinking about learning task
Train High Direction Low Support
Competent Team Player
Varying level of competence o Still conscious of learning task o
o o
Competent Varying levels of consciousness about the task
Engage / Collaborate
Coach High Direction High Support
Low Direction High Support
Independent Performer Competent to teach others o Perform unconsciously o
Delegate Low Direction Low Support
Individually, note the people you work with and what strategies they might need right now.
Supervisor Strategies Observe
Train
Coach
Collaborate
Delegate
At your table, one person shares an example of a situation. What might the different people in the situation need from their supervisor or coworkers?
The goal is to move staff to both full competency and to understand what they need.
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