Windows 10 Upgrade Reference Guide - AP CC version

Windows 10 Upgrade Reference Guide (052915) Call Center version Made by AP L2 Tech Support * This is a lite version of the Upgrade Reference made by Microsoft. * More details of Windows 10 can be found in Microsoft website http://windows.microsoft.com/en-us/windows-10/about 1. Hardware requirement of Windows 10 In short, any computer may run Windows 7/8.x may run it. A few tech spec: - For 32bit the minimum memory needs 1GB, and for 64bit it needs 2GB. - The minimum screen resolution is 800x600. - Disk space: 16GB+ for 32bit and 20GB+ for 64bit 2. About “free” upgrade of Windows 10 - Time limit: the first year of the public launch of Windows 10, that is 20150729 to 20160728. - Limited to  Windows 7 SP1  Windows 8.1 with the Spring 2014 Update or newer updates  Windows 10 Technical preview (but Lenovo have no products preloaded it) - Customers on prior versions, for example, Windows 8, will need to upgrade to the versions above prior to being able to upgrade to Windows 10. - Below Windows versions are excluded  Windows 7 Enterprise  Windows 8/8.1 Enterprise  Windows RT/RT 8.1 - Windows XP/Vista may upgrade to Windows 10 by clean install, but there is no “free” upgrade for them. * So if user want to get their Windows 10 activated for free without an activated Windows 7/8.x, they may install Windows 10 Technical preview first (?) 3. The ways of Windows 10 upgrade. - Free upgrade (existing Windows must be activated to receive the “free” upgrade.)  Windows update (from control panel)  Running upgrade ISO or USB media from existing Windows.  if user have multiple computers, this way will be faster and save network bandwidth  In this way Windows 7/8.x were allowed not require the latest update, for example, Windows 7 is ok and not require Windows 7 SP1. - Not free upgrade, Windows 10 need to be activated after installation.  Boot from upgrade ISO or USB media. * Except you have activated Windows 10 in the same computer before. In that case Windows 10 can be activated by using this way.

4. What you keep when you upgrade

5. How long does an upgrade take? Usually less than 60 minutes. Depends on hardware and Internet connection speed the time might be varies. 6. HDD space request for upgrade - The upgrade needs 5GB space (on system drive, usually is C:\)  If there is no enough space on system drive, user may run Disk Cleanup software to clean some space, or attach a USB HDD (but need extra 8GB space, that is as a safety measure)  If a USB HDD was used, and when user want to uninstall Windows 10 (called “Go Back”) and return previous Windows in a later time, the USB HDD was need to attached to system again at that moment. * There is a first 31 days limit to run “Go Back”. Read point 11 for more details about “Go Back” 7. Compatibility issues - Windows 7/8.x Media Center edition: Media Center will be uninstalled by Windows 10 upgrade program, as not supported any more. 8. When run Windows 10 update program from ISO or USB media, there is a choice to let user download latest updates (drivers, languages, etc.), or bypass this. 9. Windows 10 activation - If Windows 7/8.x is activated before upgrade, Windows 10 will be activated. - Windows 10 only check if previous Windows 7/8.x is activated or not, but not check how it was activated. * so you understand… - Windows 10 will generate a HardwareID and a digital license (saved in Microsoft server), and when user re-install Windows 10 in a later time, if the hardware is the same, Windows 10 can retrieve the digital license from Microsoft side and activate Windows by using that. - There is no one year time limit of reinstall Windows 10. The user may reinstall Windows 10 after 20160728, and activate it as long as a digital license of matching hardware can be found in Microsoft side. - Hardware changes:  HDD, network cards and video cards changes will not change HardwareID significantly, and Windows 10 still can be activated after those hardware changes.



CPU, TPM and systemboard changes are major changes to HardwareID, Microsoft might require re-activate Windows 10 in that case. - If Windows 7/8.x was not activated when running Windows 10 update program, it will prompt user activate current Windows first. - Windows 10 activation is done when the device is first connected to the Internet, which means that it will not happen until the device connects to the Internet. User can also try to activate Windows manually using Offline or Phone Activation if no internet connection is available. 10. System recovery options when updating Windows 10.  System restore (to return previous Windows) (* not available on drives of 128GB or less)  Go back to Previous Version (from boot menu) * “Reset” will remove the option to go back to the previous Windows build.  Reset this PC: Keep my files = Refresh in Windows 8.x  Reset this PC: Remove everything = Reset in Windows 8.x  Restore Factory Settings of previous Windows. 11. About “Go Back” Within the first 31 days of installation, users can go back to their older Windows version directly from Windows 10 settings, or from WinRE (in case Windows 10 cannot boot).

- Once 31 days has passed, a maintenance task runs to remove the Go back files and options to save disk space. - Adding new user account in Windows 10 may also make “Go Back” become unavailable. 12. About “Reset” The “Reset” feature was improved in Windows 10, like below: - Do not need separated media (like DVD or service partition) any more. - No longer require a separated partition and use less disk space. - Windows Updates were kept after reset. - Installed language packs will be stored. 13. Create recovery media and use it to recover system. Just similar with Windows 8.x. 14. Restore Factory Settings. Customers who upgraded from Windows 8.x with service partition will see this option as shown below. It just does a Windows 8.x reset and gets system back to Windows 8.x, with factory settings.

15. System recovery details

16. Use these steps if you are unable to start the PC during update installation, or if the PC continually restarts into an update installation in progress. 1. Start the PC to WinRE. 2. Use System Restore from to return to the restore point created during the update install.