Currys returns information

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Returns, cancellations & faulty goods We want you to be happy with your products and confirm we will supply goods that conform to the contract. If for any reason you are dissatisfied with your purchase, please refer to this document as it contains useful information about our returns and after sales service information. Please keep this document with your receipt for future reference. You bought your product online or by phone and would like to return it because:

You have changed your mind If you change your mind and would like to return your product, we're happy to exchange or refund it as long as: It is within 14 calendar days from the day of delivery:      

Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You notify us of your wish to cancel within the above time frames and you have proof of purchase (receipt, delivery note, bank statement). The goods are in 'as new' condition and returned in the original, undamaged packaging along with any accessories and free gifts received with them. You can examine the goods as you would in a shop but you must not have used or installed them or input any data on them. Whilst the goods are in your possession you must take reasonable care of them. DVDs, CDs, memory cards and software must be sealed. If you want to return a Software Product Activation Key card which is not faulty, the silver strip on the back of the card must be fully intact as new. In the case of a service contract or a contract for the supply of a digital download, the cancellation period will expire after 14 days from the day of the conclusion of the contract. If you consent to a digital download starting within the 14 day cancellation period and acknowledge the right to cancel will be lost, you will not be able to request a refund.

It is over 14 calendar days from the day of delivery:   

The product is in its original unopened and sealed packaging. You return it within 21 days of the delivery date. You have proof of purchase (Receipt, delivery note, bank statement).

How do I return my product? There are three ways you can return your purchase: 1. Online: Via the Contact Us facility on the Customer Services page.

Currys is a trading name of © DSG Retail Limited, 1 Portal Way, London W3 6RS. Company registration number: 504877, VAT number: 226 6599 33

2. Phone: By calling our Contact Centre on 03445 61 12 34 with your order reference number and delivery details to hand.

3. Store: You can also return your product to one of our Currys or PC World stores with proof of purchase, bringing the card you paid with so we can credit it. W hen returning opened products to us, you should do so without undue delay and, in any event, not later than 14 days from the day on which you communicate to us your decision to cancel.

You may also use the cancellation form found in the Returns and Cancellations section of our website but this is not obligatory.

Refund: Once we have received the goods back from you, we will give you a refund for the cost of the product plus any delivery charge paid (except for the additional costs arising if you have selected a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the refund for any loss in value of the goods if the loss is a result of unnecessary handling by you. If you have requested we begin the performance of any service, such as installation of a product, within the 14 day cancellation period, we have the right to retain any charge paid for services which have already begun or have been completed. Refunds take 3-5 working days to be credited to your payment card.

Your product is faulty If it is within 7 working days from the day of delivery: •Read the troubleshooting section of the product manual as it may be a common problem that can be easily resolved. •Visit the Knowledge Bank at KnowHow.com for additional expert support, downloads, manuals and advice. •Call our Contact Centre on 03445 61 12 34 and, depending on the product, we may be able to take you through a telephone diagnostic to make sure it is not a problem that can be resolved quickly. If the problem cannot be resolved: If the fault occurs within 30 days of purchase (or delivery or installation), we'll always offer you either a repair, exchange or refund. Most products come with at least a 1 year guarantee, so if your product develops a fault after 30 days we’ll offer you either a repair or replacement.

How do I return my product? There are three ways you can return your purchase: 1. Online: Via the Contact Us facility on the Customer Services page.

Currys is a trading name of © DSG Retail Limited, 1 Portal Way, London W3 6RS. Company registration number: 504877, VAT number: 226 6599 33

2. Phone: By calling our Contact Centre on 03445 61 12 34 with your order reference number and delivery details to hand. 3. Store: You can also return your product to one of our Currys or PC World stores with proof of purchase, bringing the card you paid with so we can credit it. Refund: Once we have determined there is a fault we will then give you a full refund for the cost of the product plus the delivery charge paid. However, we do have the right to retain any charge paid for services which have already begun or have been completed. Refunds take 3-5 working days to be credited to your payment card.

How do I get my faulty product repaired? There are three ways to get your faulty product repaired: 1. Online: Via the Contact Us facility on the Customer Services page. 2. Phone: By calling our Contact Centre on 03445 61 12 34 with your order reference number and delivery details to hand - we'll resolve the fault by arranging the prompt collection and repair of your product. 3. Store: You can also bring your faulty product in to one of our stores with proof of purchase and we will help resolve the fault by arranging the prompt repair of your product.

Your product is damaged How do I return my product? Phone: Please call our Contact Centre within 48 hours on 03445 61 12 34 and we’ll arrange collection free of charge. Exchange/Refund: We will then give you an exchange or full refund plus any delivery charge paid. However, we do have the right to retain any charge paid for services which have already begun or have been completed. Refunds take 3-5 working days to be credited to a payment card.

For orders paid using a gift card If you paid for your order in full using a gift card, your refund will be credited to a new Currys PC World gift card which will take between 3-5 working days to arrive at your billing address. If you paid for your order with a combination of a payment card and gift card(s) and you require either a full or part refund, the applicable refund value will be split between your payment card and a new Currys PC World gift card. Refunds take between 3-5 working days and the new gift card will be sent to your billing address.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.

Currys is a trading name of © DSG Retail Limited, 1 Portal Way, London W3 6RS. Company registration number: 504877, VAT number: 226 6599 33